Anything faulty within 7 days? We'll help you with a replacement.
Our 7-Day Replacement Promise
If your Robotek product has a manufacturing defect or functional issue within 7 days of delivery, you can contact us for a replacement.
7-Day Replacement Policy
If your Robotek product has a manufacturing defect or functional issue within 7 days of delivery, you can raise a replacement request.
Eligible products will be replaced after verification and approval. Replacement is subject to product availability and applicable verification.
Important: Robotek follows a replacement-only policy for eligible product issues. Returns and refunds are not offered under this policy.
What Can Be Replaced?
A replacement request may be raised for issues such as:
- Product not switching on
- Product not functioning properly
- Charging issues
- Connectivity issues
- Manufacturing defects
- Physical defects that appear to be manufacturing-related
- Other eligible functional issues
How to Raise a Replacement Request
Step 1 — Contact Us
Raise your request within 7 days of delivery. Contact our support team
and share your Order ID and a short description of the issue.
Customer Support: 9315911470
Step 2 — Show Us the Issue
Please share clear photos of the product and packaging along with a
short video showing the issue.
Step 3 — Verification
Our team will review the information provided and may ask for additional
details or troubleshooting steps if required.
Step 4 — Replacement
Once approved, the eligible product will be replaced as per Robotek's
replacement process.
Documents & Packaging Required
Please keep the following items until your replacement request is resolved:
- Original product
- Original packaging
- Product accessories
- Order ID / order details
Photos of the product and packaging, along with a short video showing the issue, may be required for verification.
What Is Not Covered?
- Accidental damage
- Physical damage caused after delivery
- Water or liquid damage
- Damage caused by improper use
- Damage caused by unauthorised repair or modification
- Normal wear and tear
- Cosmetic changes that do not affect functionality
- Issues caused by incorrect installation or use
6-Month Warranty
Robotek products are covered under our applicable 6-month warranty, subject to the warranty terms and conditions.
The 7-Day Replacement Policy covers eligible early product issues after delivery, while the warranty provides support for eligible issues during the applicable warranty period.
Need Help?
Please keep your Order ID ready when contacting our support team.
Customer Support: 9315911470
Products That Don't Come Back.
At Robotek, we believe in making reliable products. But if something isn't right, we're here to help.